Tag Archives: GM

E-Commerce Delivers

E-commerce war is raging! E-commerce players are going all out to get your money doing whatever it takes to get you shopping on their website. The war has changed they we shop, probably forever.

Electronic or e-commerce, the act of shopping online and having the goods delivered directly to your home, is exploding. More and more online stores and regular brick and mortar stores are offering to deliver your purchases to you anywhere.

Amazon Prime customers can get their purchases delivered on the same day with Amazon Prime NowCustomers need only check the item description to see if it is available for same day delivery in their zip code. Amazon claims it has over 1 million items available for same day delivery in 8,000 cites.

Now Amazon has stepped up its game by announcing a new service that gives its couriers access to your vehicle for the purpose of placing your purchases inside.  Amazon is planning to use the Internet connected capabilities in many modern vehicles.  In cooperation with GM and Volvo Amazon will be launching the new service in 37 cities in the U.S.

In order to use the service the car owner must add their car to the Amazon Key app with a description of the vehicle allowing Amazon’s couriers to locate it. The vehicle must be parked within a certain radius of an address used for Amazon deliveries, mostly likely home or work. Driveways, parking lots, parking garages, and street parking are all eligible locations.

Amazon has also asked its customers for permission to enter their home when they are not home to drop off packages. The program, known as Amazon Key, relies on Amazon’s new Cloud Cam and compatible smart lock connected to the Internet using your home Wi-Fi. The camera talks to the lock over Zigbee, a wireless protocol used by many smart home devices.

When a delivery person arrives with a package for in-home delivery, they scan the package barcode that sends a request to Amazon’s cloud. If everything checks out, the cloud then triggers the camera to start recording the entry and delivery. The courier then swipes the screen unlocking the door. They enter, drop off the package and re-lock the door with another swipe. The customer is then notified of the delivery accompanied by a short video showing the drop-off to confirm everything was done properly. Amazon also owns Whole Foods which also offers grocery deliveries in an hour.

Amazon is deadly serious about perfecting the art of delivery. The company is planning to create its own delivery service that will go into direct competition with FedEx and UPS. Its also planning to use drones for delivery a program it has already launched in the U.K.

But brick and mortar retailers are not standing still while Amazon perfects the art of delivery. Walmart, America’s largest retail chain store, is teaming up with with DoorDash for its online grocery delivery service. The program is set to kick off in Atlanta and eventually expand across the United States.

The service builds upon a previous Walmart delivery program. If the customer is within one of the new delivery areas they will be able to request delivery and set up a time for the delivery.  A Walmart employee will pull all your items together and handoff the groceries to DoorDash for delivery. In a challenge to Amazon Walmart is also offering two day delivery for selected online purchases but, unlike Amazon, no membership is required.

Target stores are also getting into the delivery game as well. Target is planning delivery  to nearly 60 locations across five major cities, Boston, Chicago, New York City, San Francisco, and Washington, D.C. As part of the checkout process the retailer will offer customers the choice of having their purchases delivered to their homes. The key factor to the city selection for the delivery program is that these cities have a high concentration of car-less consumers who routinely use public transportation.  The delivery service will cost the $7.

Groceries delivery is slowly becoming the most in demand service for e-commerce shoppers. More and and more retail grocers, in addition to Whole Foods, are fighting for your dollars with on demand grocery deliveries. Walmart expects to be delivering groceries in over 100 markets by the end of the year. This includes a new meal kit service from Walmart’s Culinary and Innovation Center. If you are Sam’s Club customer you can also take advantage of its delivery service.

But keep in mind that its not just groceries that can be purchased online and delivered to your home. Used car buyers can use Carvana to shop, select, finance and have the car of their choice delivered right to heir driveway.

Breaking It Down

Customer convenience is the new standard. E-commerce, like retail, must compete. And we live in a service based economy. So delivery is the new frontier of customer service. Fast and when and where the customer demands it. This is the evolution of service and customer satisfaction. I am not surprised. The Internet is changing everything.

But is all this online shopping and on demand delivery hurting retail businesses?  Not exactly. Many consumers, and experts, believe that retail stores are dying but that is not true. What has actually happened is that brick and mortar retailers have modified their operations to actually become part of the e-commerce experience. Many retailers, like Walmart, are offering customer the option to buy the product online and pick it up in the store. In addition, retailers will encourage shoppers to go online if they can’t find the item they are looking for in the store and will sweeten the deal with free delivery. Some stores will even go online for you to locate your product and you can complete the purchase in the store. The brick and mortar retailer seems to be safe for now. Of course e-commerce explodes during the holiday season and that can be attributed to the crowds and ugliness of Black Friday sales.

According to Forbes there are five signs that retail is still king of the shopping hill.

  1. All but one of the top ten U.S. retailers are brick and mortar chains.
  2. Brick and mortar stores are more profitable that e-commerce.
  3. Amazon purchased Whole Foods.
  4. Millennials And generation Z prefer real-life stores.
  5. Online retailers are being eaten by legacy retailers

 

 

 

 

 

 

 

1.4 Million Hacked Chryslers Recalled

Logo_Fiat_Chrysler_AutomobilesChrysler has recalled 1.4 million cars because of  a terrifying hacker demonstration. Hackers have released a video of a Chrysler Jeep being controlled by hackers leaving the driver helpless. Chrysler cars subject to the recall are 2015 Dodge Ram pickup, Challenger and Viper cars, Jeep Cherokee and Grand Cherokee SUVs.

African-Americans love theirs. Let’s just be real with that. A new car is a symbol of success and sophistication. Cars have become technologically advanced and automakers are rushing to get as much connectivity into cars as possible for multiple reasons.  Modern automobiles depend on computers and the Internet to function at the maximum possible efficiency. At the same time this technology allows the owner to enjoy luxuries and access to information and services unheard of in automotive history. But there is a price to pay for being connected and it’s more than the monthly payment.

Internet connectivity is used to collect vehicle data, perform over the air updates and improve car safety. However one of the biggest reasons is money. Business Insider predicts that 75 percent of cars wil have be capable of connecting to the Internet by 2020. Car companies see connectivity as a selling point. Sales from connected cars are expected to exceed $152 billion by 2020. But entertainment is not a major selling point for connected cars. Safety is.

But connectivity, even in your car, means hackers and hackers have become the newest danger on the highway.

Recently two hackers, Charlie Miller, security researcher for Twitter and Chris Valasek, Director of Vehicle Security Research for IOActive, used their know how to exploit a weakness in Chrysler’s Uconnect on-board system.

Uconnect is found on board literally hundreds of thousands of Fiat Chrysler cars, SUVs and trucks. Because of the car’s cellular connection anyone who can discover the car’s IP address can take control of it from anywhere in the country. “From the attacker’s perspective, it’s a super nice vulnerability,” says Miller.

From a distance of a few miles the men were able hack a Jeep Cherokee SUV and turn on the air conditioning, change the radio station and turn the windshield wipers on and off. Not only were they able to do all this but they also projected their images on the dashboard screen.

These commands entered the car’s computers through the entertainment system. It became really terrifying when the hackers took control of the accelerator, steering, brakes, transmission and ignition systems. They literally hijacked a moving vehicle leaving the driver helpless.

Miller and Valasek reported their hack to Fiat Chrysler who issued a patch for the vulnerability. The software patch can be downloaded online from Chrysler’s website but a dealership mechanic has to install it. Chrysler has also issued over the air updates.

But that was simply not enough. Now Chrysler has recalled 1.4 million cars because of the hack. 

The hackers have also demonstrated this capability with the Ford Escape and Toyota Prius.

Another hacker had demonstrated the ability to hack into any GM car equipped with the OnStar system. Security researcher Samy Kamkar posted a video of a device he created that demonstrates how he can intercept communications between GM’s RemoteLink mobile app and the OnStar cloud service. He was able to unlock and start the car using the device. However the device needs a little help. A small wireless device must be placed inside the target vehicle and it must be in range of Kamkar’s device. So make sure your doors are locked when you leave you GM car or truck. According to Kamkar GM is aware of the vulnerability.

And what has GM done? GM OnStar announced that it has released a software patch to update its RemoteLink app for Apple iPhone. But that seem to have failed. Kamkar told GM officials he could still track and hack their cars. GM did not acknowledge its failure to correct the problem but Tweeted, “enhanced RemoteLink app will be available soon to fully mitigate the risk.” Kamkar confirmed to WIRED.com that the patch has indeed blocked his device.

Now the federal government has taken notice of this growing threat to highway safety. National Highway Traffic and Safety Administration chief Mark Rosekind is trying to determine just how many automakers are using wireless equipment from the same company that supplies Fiat Chrysler.

“This is a shot across the bow,” said Rosekind. “Everybody’s been saying ‘cybersecurity’. Now you’ve got to step up. You’ve got to see the entire industry proactively dealing with these things.”

Senators Ed Markey (D-MA) and Richard Blumenthal (D-CT) are crafting legislation mandating that cars sold in the U.S. meet set standards against digital attacks and owner privacy.

The bill would require the NHSTA and the Federal Trade Commission to work together to create new standards requiring automakers to meet in regards to both a vehicles’ defenses against hackers and how manufacturers can safeguard owners personal information including location records collected from the vehicles they sell.

Three major points of Markey and Blumenthal’s bill  are;

  • It will require the NHTSA and the FTC to set security standards for cars. Standards will be set to isolate critical software systems from the rest of a car’s internal network.
  • Testing will be required by security experts and onboard systems must be able to detect and respond to malicious commands on the car’s network.
  • The FTC and NHTSA will set privacy standards. Automakers will be required to inform buyers of how they collect information from the vehicles they sell and permitting drivers to opt out.
  • Restrict how the information collected can be used for marketing.
  • Manufacturers will be required to display window stickers ranking a cars security and privacy protections.

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